SHIPPING & FAQ
SHIPPING
Q: What's my order status?
You will receive your order status and tracking information after your order has shipped within 24-48 hours.
Q: I have not received my order yet and it’s been over a week.
Processing times are 5-7 days for all orders. Once the order ships, it will take 3-5 days for you to receive your order
Q: My bottle was damaged in transit.
Please send us an email at hello@theviebeauty.com with your order number. We will get you a replacement right away.
Q: How long does it take to process my order?
Please send us an email at hello@theviebeauty.com with your order number. We will get you a replacement right away.
PRODUCTS
Q: What is rose water?
A facial mist and toner used to hydrate, rejuvenate, reduce inflammation, and balance the skin. It contains natural anti-inflammatory, anti-aging, anti-microbial compounds, and natural antioxidants which can help reverse and prevent further skin damage and scars.
Q: What skin type is product for?
It is suited for all types of skin, including dry, mature, sensitive, aging, and acne-prone.
Q: What are the ingredients?
Rosa Damascena (Rose) water, Lactobacillus ferment & Lactobacillus & Cocos Nucifera (Coconut) fruit extract, Rosa Damascena (Rose) petals, sodium phytate, citric acid.
Q: What sizes does it come in?
It comes in two sizes, standard and MINI. The standard size is 85mL and ideal for everyday use and countertop. The MINI is ideal for travel, on the go and your baby girl that loves to play in mommy’s makeup.
Q: How do I use it?
While using the product, think “Prep-Refresh-Set.” Mist onto face after cleansing and during the day for a pick-me-up. Use post makeup application for a skin refresh.
Pat onto cleansed skin with your fingertips in order to get the full benefits and product absorption.
PRODUCTS ISSUES
Q: HELP MY 30ROSES WILL NOT SPRAY!
It is our goal to provide exceptional quality products. If you are experiencing any issues with your product, please email us hello@theviebeauty.com with your order number and we will dispatch a replacement immediately.
Q: My bottle arrived broken or cracked!
It is our goal to provide exceptional quality products. If you are experiencing any issues with your product, please email us hello@theviebeauty.com with your order number and we will dispatch a replacement immediately.
BILLING
Q: Am I able to get a refund?
At this time, all sales are final. If there are any issues, defects or missing pieces in your order, please email us immediately hello@theviebeauty.com so that we can make it right.
Q: When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted & processed.
Q: What forms of payment do you accept?
Visa, MasterCard, American Express, JCB, Discover, and other major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
Q: What can I do if my payment is declined?
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered.
If none of these work or apply, contact us at hello@theviebeauty.com.
For wholesale and partnerships, please email hello@theviebeauty.com.