SHIPPING
Q: What's my order status?
You will receive your order status and tracking information after your order has shipped within 24-48 hours.
Q: I have not received my order yet and it’s been over a week.
Processing times are 5-7 days for all orders. Once the order ships, it will take 3-5 days for you to receive your order
Q: My bottle was damaged in transit.
Please send us an email at hello@theviebeauty.com with your order number. We will get you a replacement right away.
Q: How long does it take to process my order?
Please send us an email at hello@theviebeauty.com with your order number. We will get you a replacement right away.
PRODUCTS
30ROSES Rose Water
Q: What skin type is 30ROSES Rose Water for?
A: 30ROSES is designed for all skin types, including dry, mature, sensitive, aging, and acne-prone. It’s gentle yet effective, making it the perfect hydration boost for everyone.
Q: What are the ingredients?
A: Our formula is simple and clean:
- Rosa Damascena (Rose) Water
- Lactobacillus Ferment & Lactobacillus & Cocos Nucifera (Coconut) Fruit Extract
- Sodium Phytate
- Citric Acid
- Nothing extra, just skin-loving hydration.
Q: What sizes does 30ROSES Rose Water come in?
A: Two sizes for two lifestyles:
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Standard (85mL): Everyday use and countertop staple.
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MINI: Perfect for travel, on-the-go refresh, or for your little one who loves to play in mommy’s makeup.
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Set: One for the Vanity and one for travel and on the go.
Q: How do I use 30ROSES Rose Water?
A: Think “Prep – Refresh – Set.”
- Mist onto face after cleansing or throughout the day for a hydration boost.
- Use post-makeup application for a skin refresh.
- For deeper absorption, pat onto cleansed skin with your fingertips.
30COOLDOWN Misting Fan
Q: How does the 30COOLDOWN Misting Fan work with 30ROSES?
A: The 30COOLDOWN is designed to pair seamlessly with 30ROSES. Fill the fan’s reservoir with 30ROSES Rose Water pouch, and enjoy an ultra-fine cooling mist wherever you go summer heat, gym, travel, or your beauty routine. It’s hydration + cooling in one.
Q: What is the capacity of the resevoir?
A: 25 mL
Q: Can I use the 30COOLDOWN fan without 30ROSES Rose water?
A: Yes! While we recommend pairing it with 30ROSES for skincare benefits, you can fill the 30COOLDOWN with plain water for a simple cooling mist.
Q: Is the 30COOLDOWN fan rechargeable?
A: Absolutely. The 30COOLDOWN includes a rechargeable battery via USB, so you can take it with you all day without worrying about replacing batteries.
30ROSES Rose Water Refill Pouch
Q: What are the 30ROSES refill pouches for?
A: Our refill pouches are an eco-friendly way to restock your 30ROSES mini bottles and keep your 30COOLDOWN fan filled without buying a brand-new bottle every time.
Q: How do I use the refill pouches?
A: Simply pour the rose water from the pouch into your 30ROSES spray mini bottle or directly into the 30COOLDOWN fan reservoir.
Q: What size are the refill pouches?
A: Each pouch is 200 mL - designed to give you multiple refills of the standard spray bottle or keep your fan topped up for weeks.
- Up to 8 full refills of the 30COOLDOWN fan.
- Up to 13.3 refills of the MINI spray bottle.
Q: Why choose refill pouches?
A: They’re more sustainable, reduce plastic waste, and save you money while making sure you never run out of rose water.
PRODUCTS ISSUES
Q: HELP MY 30ROSES WILL NOT SPRAY!
It is our goal to provide exceptional quality products. If you are experiencing any issues with your product, please email us hello@theviebeauty.com with your order number and we will dispatch a replacement immediately.
Q: My 30ROSES bottle arrived broken or cracked!
It is our goal to provide exceptional quality products. If you are experiencing any issues with your product, please email us hello@theviebeauty.com with your order number and we will dispatch a replacement immediately.
Q: My 30COOLDOWN fan won't turn on.
Make sure your fan is fully charged prior to first use. The charging cord is provided in the flocking bag along with instructions. It is our goal to provide exceptional quality products. If you are experiencing issues with 30COOLDOWN after fully charging, please email us hello@theviebeauty.com with your order number and we will dispatch a replacement immediately.
BILLING
Q: Am I able to get a refund?
At this time, all sales are final. If there are any issues, defects or missing pieces in your order, please email us immediately hello@theviebeauty.com so that we can make it right.
Q: When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted & processed.
Q: What forms of payment do you accept?
Visa, MasterCard, American Express, JCB, Discover, and other major credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
Q: What can I do if my payment is declined?
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered.
If none of these work or apply, contact us at hello@theviebeauty.com.
For wholesale and partnerships, please email hello@theviebeauty.com.
